Some organizations have already spent huge amounts of time and effort streamlining their processes and it shows. They have finely tuned workflows that have held down the costs of doing business, from the front door to the loading dock. In fact, they are now 'processed out'. When you talk to them about improved business processes they have a look of people who just ate a great meal - no matter how attractive the buffet might be they are not buying. They have benefited from streamlining their business processes, as exhibited by the huge gains in productivity that the economy as a whole has shown. At this point they feel they have wrung a lot of excesses out of the business processes and they are moving on to shore up customer relationships and find new markets for their products and services. Other organizations are just now getting around to their business processes, and they have the opportunity to both assess their workflow and take a new approach to customer relationships. Can you do both at the same time? I would argue that doing only one or the other is a huge waste of invested time, effort and cash. Relationships, at least in part, are the result of good processes. When involved in a NetSuite Implementation we often find customers who want to streamline business processes or come up with better ways of working with customers and partners. Our focus is to bring them around to the point that improving the interaction with customers and partners through web based accounting and CRM provides the channel for improved processes and relationships simultaneously. What's the value of processes in your business? Well, from the perspective of a NetSuite solution provider, we would say the value of better process is equal to the value of better customer and partner relationships, i.e., a lot. | 
