Recently I was contacted by a company that had implemented NetSuite on their own. They had some serious issues and the owner of the company was ready to throw the whole project out - wasting 10s of thousands of dollars in license fees and staff time and effort. Frustration is not unknown in the software consulting business. All of us at times feel duped, marginalized and taken advantage of by software that we cannot understand. Our egos are bruised by little 'glitches' that we encounter. Learning new software can be a humbling experience, especially if you're a high achiever, as most entrepreneurs are. After some time on the phone I was able to calm the owner down enough so that she could give me a cogent list of her issues. As she went down the list I thought, wow, so much pain through misunderstanding and oversight. One of her main problems was that in her wholesale business she had to maintain the prices of over 4000 items from about 8 main vendors. She was actually changing prices one at a time in the system, navigating to each item record. She could not believe that NetSuite did not offer a facility to change vendor prices in bulk. I was actually a little afraid to tell her that NetSuite does have this functionality. With as much empathy as I could muster I explained that the vendor prices are actually changed from the vendor record. You can keep a spreadsheet, csv file, of each vendor's items and make changes as needed and upload the file whenever required. Yes, it's true that the vendor prices are not uploaded from the typical Import CSV Records location. And it would be a good idea for NetSuite to put a small disclaimer on the CSV import screen to let users know where to upload new vendor prices, but the fact of the matter is that this is explained in the Help files that we all love to hate - actually NetSuite's are very good, and any good NetSuite implementation consultant can direct you immediately to this knowledge. Some companies do very well implementing themselves. But these are companies that have implemented complex software in the past and they respect the process. If you find yourself thinking that you can purchase NetSuite and throw it together in a few hours like the off the shelf products you get at office box stores, you are sorely mistaken. You have purchased a product that offers a great deal of functionality. To use it you need to take a lot of time to understand it yourself, or start the process of selecting an implementation partner. | 
