167836 Resource 102363 102466 102466 1178155497270 1190658252859 Controlled Knowledge Management Makes Life, and NetSuite, Easier

Using the Support Module's Knowledge Management functionality, Create Your Own NetSuite Training Manual.

What's more difficult, training Oracle or training NetSuite?I was thinking the other day about my years with Oracle. Back in the day, I was one of maybe 40 or 50 consultants who would work on a huge implementation at a Fortune 500 company. The project would be broken down into functional areas, like finance and accounting, human resources, manufacturing, etc.. Then these would be further broken down into, for example, AR, AP, Cash Management, GL, etc.. At the end of the day the client leads and users would only have to learn one module. In fact, most of the consultants only knew a few modules. Sure, Oracle is a massive system, but when you remember that any individual only needed to know a few modules, it is not so daunting.NetSuite is not Oracle Applications (though it is built on an Oracle/Linux platform). NetSuite of course does not have the breadth of Oracle, nor does it have the depth. In many cases the NetSuite client that I am working with has only 1 or 2 people who contribute to the implementation. So while NetSuite is not as massive as Oracle, it still presents a challenge since one or two people have to learn the entire application. And many of these clients do not have a wealth of technology experience. One method that I have been using with clients is to build an Internal Knowledge Base for the users. For each client there are a number of processes and little 'tricks' that make their business model unique. When we work through a solution that all sides agree upon, we write a Solutions and publish it to one of our Knowledge Base Topics. In many cases these Solutions are a quick way to describe a process that the business might only need once a month. These are often the most difficult to remember. It's also a good idea to not only describe the solution but also the problem that you are solving.So, when you are working through your NetSuite implementation take some time to write a few of your solutions down. It will save you a ton of time trying to remember what the solution to a particular problem is months later. And it will make training new users much easier. 10 application/xml false netsuite netsuite implementation netsuite knowledge base netsuite training Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; YPC 3.2.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727) 127.0.0.1 127.0.0.1 tfoydel false true false false true 205861 false false true false false false true 102363 blog blogsite/SightLines/web