204459 Resource 102363 102466 102466 1211231694446 1211231694446 Controlled Mobile Apps are Here and Now

Let's wash away the confusion: NetSuite Mobility is Simple and Ready to Go.

We do a lot of work with companies who implemented NetSuite by themselves or were implemented by a third party that does not make NetSuite their business. As a result, many of these companies are oblivious to how to really make NetSuite work for them and meet its promise. This is a shame.We worked with one of these companies recently and it made us realize how little some clients take advantage of NetSuite. This particular company has a number of technicians in the field and they have clients asking for assistance all day. Currently they have a dispatch person call the technician and direct them to the client's issue.The owner was lamenting the cost of buying each of the technicians a fancy I-phone or similar device in order for them to receive and work client problems. We pointed out a simple way for all of the technicians to stay connected to the office and they were delighted.Basically, you simply have to setup case rules so that the system knows how to route a case when it comes in. Each technician can take care of specific types of issues, or a geographic area, or something similar. Rules and the territories they define can be drawn in more than we can recount here.Then, create a <a href="mailto:support@xyzcompany.com">support@xyzcompany.com</a> email address and drive all of the emails to this inbox to the NetSuite email address that the system generates for you. Essentially, you are sending of the emails into a NetSuite inbox, using <a href="mailto:support@xyzcompany.com">support@xyzcompany.com</a> as an alias. This is not difficult to do.Finally, use a marketing campaign to contact and explain to all of your customers how to contact support by email. As the emails come in they will be routed based on the company's information and issue, for example. The system automatically emails the technician to whom the case was routed and the technician receives the email via what ever device they have, like a blackberry, or some other similar device. The email to the technician can include all of the client's important information, from address to email and phone numbers. So they don't have to have access to the NetSuite system per se in order to continue to have important communications with it. Now, if you want more functional access you can always go for the I-phone or even a mobile notebook with a satellite internet connection. But with a simpler device you can still stay connected and keep the client's needs front and center. 10 application/xml false case management case rules case territories netsuite implementation netsuite support Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; YPC 3.2.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727) 127.0.0.1 127.0.0.1 tfoydel 76.226.226.251 false true false false true 205861 false false true false false false true 102363 blog blogsite/SightLines/web